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Business Process Automation in Financial Services
sponsored by Microsoft Corporation India Pvt Ltd
 | White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to your business.
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Business Process Automation in Retail
sponsored by Microsoft Corporation India Pvt Ltd
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to business.
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E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)
sponsored by Genesys
| White Paper: | Posted: 06 Nov 2008
| | Published: | 06 Nov 2008 | |
Summary: |
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes
sponsored by Angel.com
| White Paper: | Posted: 04 Nov 2008
| | Published: | 04 Nov 2008 | |
Summary: |
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
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E-Book: Capitalizing on Unified Communications in the Call Center
sponsored by CosmoCom, Inc.
| White Paper: | Posted: 03 Nov 2008
| | Published: | 03 Nov 2008 | |
Summary: |
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile
sponsored by Angel.com
| White Paper: | Posted: 29 Oct 2008
| | Published: | 29 Oct 2008 | |
Summary: |
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
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Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support
sponsored by NTR Global
| White Paper: | Posted: 26 Sep 2008
| | Published: | 26 Sep 2008 | |
Summary: |
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
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The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.
sponsored by Portrait Software
| White Paper: | Posted: 10 Sep 2008
| | Published: | 10 Sep 2008 | |
Summary: |
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
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Cost Cutting in IT to Cope with Economic Slowdown
sponsored by Avaya Inc.
| White Paper: | Posted: 01 Jul 2008
| | Published: | 05 Mar 2008 | |
Summary: |
IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
sponsored by Genesys
| White Paper: | Posted: 03 Jun 2008
| | Published: | 01 Jan 2006 | |
Summary: |
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
| White Paper: | Posted: 27 May 2008
| | Published: | 01 Jan 2008 | |
Summary: |
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
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Roadmap for Implementing a Multi-Site IP Contact Center
sponsored by Avaya Inc.
| White Paper: | Posted: 20 May 2008
| | Published: | 01 Mar 2007 | |
Summary: |
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
sponsored by Avaya Inc.
| White Paper: | Posted: 08 Feb 2008
| | Published: | 08 Feb 2008 | |
Summary: |
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
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Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Sep 2007
| | Published: | 01 Sep 2007 | |
Summary: |
Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
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SEE: Related Topics