Relationship Management White Papers

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Choosing the Perfect Customer Support App sponsored by Desk.com (A Salesforce Company) WHITE PAPER: This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs. Posted: 05 Mar 2014 \| Published: 05 Mar 2014 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Help Desk Software \| Help Desks \| Software Selection \| Vendor Selection

Delight & Engage Customers with Mobile APIs sponsored by Intel® Services WHITE PAPER: Read this success story and learn how a robust API and secure API Management powered Keep's iOS app to become one of the most popular apps in the Lifestyle category in the iTunes App Store. Posted: 08 Apr 2014 \| Published: 08 Apr 2014 TOPICS: Cloud Computing \| Cloud Management \| CRM

Social Media: A Unified Strategy for Success sponsored by Hootsuite WHITE PAPER: In order to uncover the true value of social media, companies should employ a unified social media strategy across all departments. View this informative white paper to learn how to craft a cross-functional approach to social media, and explore the challenges and opportunities for social media in various departments. Posted: 16 Apr 2014 \| Published: 16 Apr 2014 TOPICS: CRM \| CRM Best Practices \| Human Resources Management \| IT Management \| Marketing \| Sales \| Sales and Marketing Software \| Social Computing \| Social Networking

Deliver a superior experience: Application Transformation Solutions sponsored by Hewlett-Packard Enterprise WHITE PAPER: This brief resource introduces a holistic approach to enterprise applications that can help you bridge the gap between the old and the new to deliver the strong, positive experiences that users are looking for. Posted: 07 Feb 2014 \| Published: 31 May 2013 TOPICS: Application Development \| Application Infrastructure \| Application Integration \| Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Applications Management Services \| Applications Management Software \| Applications Software \| CRM \| Customer Satisfaction \| Enterprise Applications Software \| User Experience

The Power of Transformational Knowledge sponsored by Oracle Corporation WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability. Posted: 06 Jan 2014 \| Published: 06 Jan 2014 TOPICS: Contact Center Management \| CRM \| Customer Retention \| Customer Satisfaction \| Knowledge Management \| Oracle (Product)

Mobile Checkout: Controlling Shrink With Self-Scanning sponsored by Toshiba WHITE PAPER: While mobile self-scanning technology helps retailers improve the shopping experience, many businesses worry about the impact mobility will have on shrink. In this informative white paper, learn how to combine technical, operational, and psychological deterrents to reap the benefits of mobile shopping while also minimizing shrink concerns. Posted: 13 May 2014 \| Published: 13 May 2014 TOPICS: CRM \| Customer Satisfaction \| Loss Prevention \| Mobile CRM \| Mobile Payments \| Retail Channels \| Retail Trade Industry

Improve Customer Experience through Personalization sponsored by Hewlett Packard Enterprise WHITE PAPER: In this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start. Posted: 30 Apr 2014 \| Published: 29 Apr 2014 TOPICS: CRM \| Customer Retention \| Customer Satisfaction \| Customer Service \| Marketing \| Personalization

Cisco Unified Collaboration Solutions Infrastructure Overview sponsored by Global Knowledge WHITE PAPER: Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Service

10 tips to integrate mobile and social marketing sponsored by IBM WHITE PAPER: In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels. Posted: 18 Feb 2014 \| Published: 30 Nov 2013 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Satisfaction \| Marketing \| Mobile CRM \| Sales and Marketing Software \| Social Computing \| Social Networking

Social, integrated sales performance management is the key to future success sponsored by Oracle Corporation WHITE PAPER: In this white paper, learn about the new opportunities that the marriage of social collaboration, CRM, and performance management spark. Read on to find out why companies that don't adopt social, integrated sales performance management will be at a competitive disadvantage. Posted: 08 Apr 2014 \| Published: 31 May 2013 TOPICS: Collaboration \| CRM \| Social Computing