WHITE PAPER:
This case study highlights one leading UK organization that chose to install one managed service for its four existing telecom suppliers to enhance business productivity at a far lower cost.
WHITE PAPER:
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
WHITE PAPER:
Discover the top recommendations for selecting a UC solution that fits the needs of your business. Learn how to weigh the most important factors and assess the TCO of your UC solution.
WHITE PAPER:
The demand for personal video for organizational communication is growing rapidly. By 2015, over 200 million workers globally will run corporate-supplied video conferencing from their desktops.
WHITE PAPER:
The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
WHITE PAPER:
Access this whitepaper to learn more about unified communications in the workplace and how your company can transform your voice, video, and collaboration infrastructure.
WHITE PAPER:
The HP/Microsoft solutions for unified communications and collaboration aim to enable midsize organizations to optimize their own communications and collaboration by leveraging actual customer experiences to develop "best practices" for this area, thus reducing the operational costs incurred by disruptions and recoveries. Read this paper for more.
WHITE PAPER:
This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world.
