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Most Popular Contact Center Software Reports

•	The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service sponsored by Genesys
•	Predictive Dialers for Your Call Center sponsored by DialResults

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The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.
sponsored by Portrait Software

	White Paper: \| Posted: 10 Sep 2008
	Published:	10 Sep 2008
	Summary:	This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
sponsored by Genesys

	White Paper: \| Posted: 03 Jun 2008
	Published:	01 Jan 2006
	Summary:	This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys

	White Paper: \| Posted: 03 Jun 2008
	Published:	01 Apr 2008
	Summary:	This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.

	White Paper: \| Posted: 27 May 2008
	Published:	01 Jan 2008
	Summary:	This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

Roadmap for Implementing a Multi-Site IP Contact Center
sponsored by Avaya Inc.

	White Paper: \| Posted: 20 May 2008
	Published:	01 Mar 2007
	Summary:	Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.

Can a better phone bill reduce churn?
sponsored by Pitney Bowes Group 1 Software

	White Paper: \| Posted: 26 Mar 2008
	Published:	01 Mar 2008
	Summary:	By implementing new billing techniques you can reduce customer churn, increase revenue and improve customer satisfaction. Read this white paper that details a new approach to billing that can benefit your business and your pocket.

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Contact Center Software: White Papers