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| Most Popular CRM Best Practices Reports
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Seven Reasons Why SIP Will Improve Your Customer Care Strategy
sponsored by Genesys
 | White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
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Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?
sponsored by Genesys
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
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Optimizing the application testing of your siebel CRM environment - IT Briefing
sponsored by HP and Infosys
| White Paper: | Posted: 08 Oct 2008
| | Published: | 08 Oct 2008 | |
Summary: |
This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys.
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Voice of the Customer: Text Analytics for the Responsive Enterprise
sponsored by IBM
| White Paper: | Posted: 08 Oct 2008
| | Published: | 08 Oct 2008 | |
Summary: |
VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
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It's All about the Salesperson: Taking Advantage of Web 2.0
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Sep 2008
| | Published: | 19 Sep 2008 | |
Summary: |
This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
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The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.
sponsored by Portrait Software
| White Paper: | Posted: 10 Sep 2008
| | Published: | 10 Sep 2008 | |
Summary: |
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
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CRM for the Professional on the Go
sponsored by BlackBerry
| White Paper: | Posted: 01 Sep 2008
| | Published: | 25 Dec 2006 | |
Summary: |
Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.
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Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy
sponsored by SAP America Inc
| White Paper: | Posted: 19 Mar 2008
| | Published: | 19 Mar 2008 | |
Summary: |
Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.
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Why CRM? The Business Case for Customer Relationship Management
sponsored by Oracle Corporation
| White Paper: | Posted: 02 Mar 2007
| | Published: | 01 Jul 2006 | |
Summary: |
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.
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SEE: Related Topics