Call Centre Management Multimedia

IT Management > Systems Operations > Systems Management >
Call Centre Management Multimedia (View All Report Types)

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Minimize Risk and Strengthen Compliance in Data Exchange sponsored by IBM WEBCAST: Are your files secured and reliable? Overcome security and compliance concerns with managed file transfer technology. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

IBM Flash Storage Expands with Midrange All-Flash Products sponsored by IBM WEBCAST: IBM introduces midrange and entry-level all-flash options and adds a migration program directed at EMC-Dell customers. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Cloud Service Provider Leads China With E-Ticketing System sponsored by IBM VIDEO: Huaxia Express has improved the transportation system in China while decreasing costs and increasing scalability. Posted: 06 Apr 2017 \| Premiered: 06 Apr 2017 TOPICS: IT Management

Magic Quadrant for Data Center Backup and Recovery Software sponsored by IBM WEBCAST: Discover the strengths and cautions for the vendors in the Data Center Backup and Recovery Software Magic Quadrant. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

A Perspective on U.S. Health Industry Changes sponsored by IBM VIDEO: Director of Health Industry Transformation at IBM gives his perspective on the changes impacting U.S. Healthcare. Posted: 20 Jan 2017 \| Premiered: 20 Jan 2017 TOPICS: IT Management

How a Unified Data Cloud Boosts Simplicity and Intelligence for Better Business Outcomes sponsored by Google Cloud & AMD WEBCAST: Watch this webinar to hear from a panel of experts from IDC, Google Cloud, and partners discuss how they are putting data, analytics, and the power of artificial intelligence to work via the cloud. Posted: 20 Dec 2022 \| Premiered: Dec 20, 2022 TOPICS: IT Management	All resources sponsored by Google Cloud & AMD

Your Path to a Mature AppSec Program sponsored by Veracode, Inc. WEBCAST: This webcast outlines the steps most of Veracode's customers take to develop a mature application security program and provides more information on mature AppSec programs. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management