Call Center Outsourcing Multimedia

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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Serena Service Management: Free Trial sponsored by SERENA Software, Inc. TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year. Posted: 05 Apr 2012 \| Premiered: 05 Apr 2012 TOPICS: Business Intelligence \| Business IT Alignment \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Information Management \| Information Technology Professionals \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management

SMART Guidance for Exchange Migrations sponsored by BinaryTree WEBCAST: Microsoft Exchange Server 2013 has several new features, this webinar reviews some of these and walks through the migration process from Exchange Server 2010 or earlier. Posted: 03 Oct 2013 \| Premiered: Sep 26, 2013 TOPICS: High Availability \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| Microsoft Exchange \| Systems Management

Hybrid ITSM: Because having one option isn't an option sponsored by FrontRange Solutions Inc. VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution. Posted: 28 Jun 2013 \| Premiered: 28 Jun 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Service Management \| IT Services \| IT Systems

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage sponsored by IBM VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future. Posted: 28 Oct 2014 \| Premiered: 28 Oct 2014 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management \| IT Services

Get Quick & Easy Access to IT Staffing with IM Link sponsored by Ingram Micro WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank. Posted: 12 Dec 2013 \| Premiered: Oct 25, 2013 TOPICS: IT Departments \| IT Management \| IT Managers \| IT Service Centers \| IT Services \| IT Workforce \| Staffing

Trusted Computing: Establishing Device Authentication sponsored by Wave Systems Corp. VIDEOCAST: View this video to learn the secret to better IT security may be at your fingertips. More likely than not, your PC contains a Trusted Platform Module (TPM), security chip on its motherboard. Posted: 24 Aug 2010 \| Premiered: Aug 24, 2010 TOPICS: Access Control \| Authentication \| Device Control Software \| Identity Management \| IT Infrastructure \| IT Services \| Security

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage sponsored by IBM VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future. Posted: 27 Oct 2014 \| Premiered: Oct 27, 2014 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management \| IT Services

Network-Aware End-to-End Service Management - Demo sponsored by Microsoft PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure. Posted: 02 Nov 2007 \| Premiered: 01 Nov 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Get Cost Visibility and Chargeback for Your Cloud Services sponsored by Hewlett Packard Enterprise VIRTUAL ENVIRONMENT: This in-depth webcast, presented by Daniel Galecki, a software veteran and IT asset management guru, covers the IT transformation from a cost center to an IT service broker, and explains why analysts agree that chargeback is critical to the success of your cloud projects. Posted: 17 Jun 2014 \| Premiered: 10 Jun 2014 TOPICS: Cloud Computing \| IT Asset Management \| IT Service Management \| IT Services \| IT Systems