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Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

GoSecure Cybersecurity Perceptions Versus Reality
sponsored by GoSecure
WHITE PAPER: This 29-page research report provides the key findings from a recent GoSecure survey designed to better understand the biases, gaps and misconceptions surrounding cybersecurity. Read on to learn more about this disconnect and discover how to address and overcome it.
Posted: 08 Feb 2021 | Published: 16 Sep 2020

GoSecure

Protecting the End User
sponsored by Proofpoint
WHITE PAPER: Today's threat landscape requires a fresh mindset and new strategy, one that focuses on protecting people. In this white paper, explore the factors that play into end-user risk and how to mitigate these factors. Also, find concrete steps that your organization can take to build a people-centric defense.
Posted: 16 May 2024 | Published: 31 Jan 2019

Proofpoint

Why Strategic Automation Empowers Employees for HR and Workplace Services
sponsored by ServiceNow
WHITE PAPER: This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
Posted: 14 Feb 2023 | Published: 14 Feb 2023

TOPICS:  IT Management
ServiceNow

Building Business Resilience to Protect Against a Destructive Cyber Attack
sponsored by Dell Technologies
WHITE PAPER: Read this paper to learn the best practices around building cyber resiliency that will ensure your organization is prepared and can offer protection against cyber attacks.
Posted: 05 Jan 2021 | Published: 05 Jan 2021

TOPICS:  IT Management
Dell Technologies

Cebu Pacific Air's Productivity Game Changer
sponsored by Slack
WHITE PAPER: Learn how Cebu Pacific Air improved operational efficiency and saved 114,000 hours a year.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

AI Done Wisely Delivers Better, Faster, and More Scalable IT
sponsored by ServiceNow
WHITE PAPER: It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 01 Dec 2021 | Published: 15 Jul 2020

ServiceNow

Innovative Design for Storage Enclosures Reduces Field Drive Returns by 62%
sponsored by Western Digital
WHITE PAPER: Learn how innovation in the storage enclosure hardware can actually pay great dividends in terms of cost, performance and reliability and learn how Western Digital's deep knowledge of the interaction of devices and systems can help ensure an efficient design.
Posted: 23 Nov 2020 | Published: 23 Nov 2020

TOPICS:  IT Management
Western Digital

Digital transformation, the open source way
sponsored by Red Hat
WHITE PAPER: Learn how to unite people, process, and architecture through digital transformation, using open source principles.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

TOPICS:  IT Management
Red Hat

Market Guide for AIOps Platforms
sponsored by ServiceNow
WHITE PAPER: AIOps platforms are becoming more widespread; yet successfully deploying an one is easier said than done. The benefits of successful deployment, however, are plenty: leaders can comprehend and contextualize large amounts of unstructured and volatile data, augment ITOps, and perform better analysis. Read on to learn more about the state of AIOps.
Posted: 29 Apr 2021 | Published: 29 Apr 2021

TOPICS:  IT Management
ServiceNow