EZINE:
In this week's Computer Weekly, we examine the impact of climate change on datacentres as potential victims and contributors to the problem. We look at the rise of voice channels and how IT leaders can use the technology for better customer experience. And we ask what lessons must be learned from Ecuador's citizens' data breach. Read the issue now.
EGUIDE:
Fixing mistakes in a data center after it's running is challenging, expensive, and operationally dangerous. This exclusive e-guide provides a guide to data center design to help you properly establish requirements from the beginning and details what experts are saying about the evolving data center layout.
EGUIDE:
The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption. In this expert guide, find out if moving your contact center to the cloud is right for you, and explore 5 tips for picking a call center CX platform.
EBOOK:
Assessing vendors and products to find the ideal unified communications platform delivered as a service is complex; this guide will aid your hunt.
EZINE:
In this week's Computer Weekly, as IT leaders face boardroom pressure to roll out IT projects ever more quickly, we examine how to do that without running unacceptable risks. Michael Dell talks about how he sees the future for his company when it buys EMC. And we hear from IT chiefs about the challenges of implementing DevOps. Read the issue now.
EGUIDE:
As cloud UC services emerged, vendors touted cost savings as a key driver, but Nemertes Research results did not align, as average operational costs for cloud services were more costly. That is, until this year for companies with rollouts of fewer than 1,000 licenses. In this e-guide, learn why operational costs are starting to decline.
EGUIDE:
In these uncertain times, making solid predictions for the year ahead looks like a definition of a mug's game. While this has been the fuel for the fire for the boom in applications such as video conferencing as used to support remote working, the same really can be said for the internet of things (IoT).
ESG:
User expectations for their digital work experience can vary by demographic, location, role and much more. But understanding these expectations is critical to the whole organization's long-term viability. Download this ESG report to explore the results of a comprehensive survey so you can design the ideal digital work experience.
EGUIDE:
In this expert guide learn about leading vendor Zoom and their new cloud PBX offerings, which use desk phones from Polycom and Yealink that integrate with contact center products from Five9 and Twilio.
