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PTO Reports

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by TechTarget Customer Experience EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Building Solutions For Smarter Governments: Six Ways to Increase Responsiveness, Service Quality, Accountability and Taxpayer Value sponsored by IBM WHITE PAPER: This paper describes how smarter government means making operations and services truly citizen-centric, integrating their service delivery, coordinating programs and allowing a choice of access channels, as well as placing the most needed transactions on the Web. Posted: 21 Jan 2011 \| Published: 21 Jan 2011 TOPICS: Cloud Computing \| Collaboration \| eGovernment \| Government Agencies (U.S.) \| Government Information Security \| SOA \| SOA Governance \| Web Services \| Web Services Architecture

Essential Supplier Report: Smart City Suppliers sponsored by IBM WHITE PAPER: This report cuts to the chase when it comes to suppliers focusing on smart cities and forwar-thinking municipalities. Read now for evaluations on leading players in the market that have the capacity to provide leadership on large-scale projects spanning multiple city requirements. Posted: 10 Nov 2015 \| Published: 10 Nov 2015 TOPICS: Application Deployment \| Application Development \| Application Development and Integration Services \| Application Life-Cycle Management \| Application Portfolio Management \| Business Development \| Business Integration \| Business Intelligence \| Government Agencies (U.S.) \| Governments

Get a Better Handle on Unspent Funds sponsored by SAP America, Inc. WHITE PAPER: This paper details SAP's range of public sector solutions, designed specifically to assist government agencies in proactively monitoring their current and future spending. Learn how to get a better handle on unspent funds such as unliquidated obligations (ULOs) by drilling into layers of data to create accurate reports and projections in real time. Posted: 29 Jun 2012 \| Published: 29 Jun 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Quality \| Financial Applications Software \| Financial Industry Organizations \| Financial Management \| Financial Systems \| Government Agencies (U.S.) \| Information Management

Cloud Computing: Get to know the basics sponsored by Red Hat WHITE PAPER: This white paper explains how government IT can enjoy cloud capabilities while keeping existing IT investments and avoiding vendor lock-in. Explore how open source and application portability in the cloud and the relationships between technology providers are critical to building a successful cloud strategy. Posted: 23 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Cloud Computing \| Compliance (Systems Operations) \| Government Agencies (U.S.) \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Open Source \| Private Cloud \| Security

Gartner Middle East CIO Leadership Forum sponsored by Gartner WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice. Posted: 28 Jan 2011 \| Published: 28 Jan 2011 TOPICS: CIOs \| Information Technology Professionals \| IT Agents \| IT Management \| IT Service Management \| Vendor Selection \| Vendors

Real Time Endpoint Compliance for Continuous Diagnostics and Mitigation sponsored by IBM WHITE PAPER: Access this white paper to explore an endpoint management solution that will help federal agencies continuously monitor, manage, and detect vulnerabilities across their critical networks. Posted: 08 Apr 2014 \| Published: 31 Oct 2013 TOPICS: Compliance (Systems Operations) \| Cybersecurity \| Cyberterrorism \| Governance, Risk, Compliance (GRC) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hackers \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Spending \| Security Systems \| Security Threats \| Vulnerability Assessments \| Vulnerability Management

Reduce Federal Infrastructure Risk with Compliance Management and Situational Awareness sponsored by IBM WHITE PAPER: This white paper features holistic information and network security tools that help federal agencies meet strict compliance mandates. Posted: 12 May 2014 \| Published: 31 Jan 2014 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Data Analytics \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hardware \| Network Security \| Risk Management \| Security \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| Software Asset Management \| Vulnerability Management

How to Prevent Security Breaches Through Effective Management and Control of USB Devices sponsored by Lumension WEBCAST: Learn how USB devices are used to transfer data, the federal government’s ban on USB devices and its impact, and how to effectively manage USB devices to secure data and networks without impacting productivity. Posted: 12 Aug 2009 \| Premiered: Aug 12, 2009 TOPICS: Government Agencies (U.S.) \| Security \| Security Management \| Security Policies \| Security Threats \| USB

Endpoint Threat Detection Gets More Response sponsored by Solarwinds MSP EGUIDE: This white paper explains what cyber threats the United States faces on a daily basis and what tools they have to combat them. Posted: 01 Feb 2016 \| Published: 25 Jan 2016 TOPICS: Endpoint Security \| Government Agencies (U.S.) \| Government Information Security \| Malware \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Industry \| Security Infrastructure

PTO Reports