Customer Management Data White Papers, Software Downloads, Definition and Webcasts

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Customer Management Data Reports

March ezine: Making tracks to SD-WAN growth sponsored by MicroScope EZINE: SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation Posted: 08 Feb 2021 \| Published: 21 Feb 2019 TOPICS: Customer Data Management \| Networking \| Telecommunications Software

September ezine: Thinking digital in the world of storage sponsored by MicroScope EZINE: The full report of the recent MicroScope storage roundtable discussing how cloud and GDPR has changed the industry Posted: 08 Feb 2021 \| Published: 06 Sep 2018 TOPICS: Cloud Computing \| Customer Data Management

Webinar: Who You Gonna Call? sponsored by TechTarget WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey. Posted: 08 Feb 2021 \| Premiered: Jun 1, 2020 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

Calculating Customer Lifetime Value: Analysis to Loyalty sponsored by Looker WEBCAST: Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company. Posted: 20 Oct 2014 \| Premiered: Oct 20, 2014 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

The Business Benefits of Managing Cyber Risk and Minimizing Unnecessary Data sponsored by UnitedLex EGUIDE: Cyber risk management is becoming an increasingly important area of concern as company directors' realize the limitations of insurance. How can you address this risk and instill confidence in your customer engagement? Find out how to enhance your cyber risk management using 4 key strategies. Posted: 18 Feb 2016 \| Published: 16 Feb 2016 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Retention \| Customer Satisfaction \| Customer Service \| Cybersecurity \| Endpoint Security \| Malware \| Risk Assessment \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Threats

New Analytics Approach Needed for Contact Center Success sponsored by Five9 EGUIDE: This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach. Posted: 21 May 2014 \| Published: 21 May 2014 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Management \| Social Computing

How Omnichannel Data is at the Core of New Commerce Offerings sponsored by Adyen EGUIDE: Most companies know they need to bring data silos together to improve customer experience, but they're struggling to do it. In response, some technology vendors are creating omnichannel technology to bring together disparate pockets of customer data. Learn how 2 major vendors are targeting customer data silos to create a truly omnichannel picture. Posted: 26 Apr 2017 \| Published: 25 Apr 2017 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software	All resources sponsored by Adyen

E-Commerce Technologies & Trends Changing the Customer Experience sponsored by Adyen EGUIDE: When it comes to customer experience, companies either make over-the-top statements or heavily discount products and product quality. But what do customers really want? In this e-guide, learn about the e-commerce key technologies and trends that defined 2016 and are continuing into this year. Posted: 26 Apr 2017 \| Published: 26 Apr 2017 TOPICS: CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Self-Service \| Customer Service \| Customer Support Software	All resources sponsored by Adyen

Reaching New Heights In Omnichannel Customer Service sponsored by BoldChat - LogMeIn EGUIDE: Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly. Posted: 14 Dec 2016 \| Published: 14 Dec 2016 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Mobile CRM

Customer Management Data Reports