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Webinar: Who You Gonna Call? sponsored by TechTarget WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey. Posted: 08 Feb 2021 \| Premiered: Jun 1, 2020 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service

Measuring, Monitoring and Improving Customer Experience sponsored by OpenText EGUIDE: This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. Posted: 11 Sep 2013 \| Published: 11 Sep 2013 TOPICS: Customer Data Management \| Customer Data Management Software \| Customer Service \| Social Computing \| Social Networking

Making the Most of Customer Data Using CRM Analytics sponsored by TechTarget Customer Experience WHITE PAPER: Explore this expert e-book for advice on choosing a CRM platform that suits your needs, and learn how to construct a well-defined plan to put social media analytics into a broader enterprise context. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Social Computing \| Social Networking

Delivering omni-channel shopping sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations. Posted: 06 Feb 2014 \| Published: 06 Feb 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Content Analytics \| Content Management \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Information Management

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior sponsored by IBM WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients. Posted: 20 Feb 2015 \| Published: 31 Jan 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Consumer Market \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Predictive Analytics \| Social Computing \| Social Networking \| Structured Data \| Unstructured Data

New Salesforce Feature Aimed to Improve Data Accuracy sponsored by Salesforce EGUIDE: In this expert guide, learn how Salesforce Lightning Voice can automatically log customer interactions – and display them for future callers. Explore ways to provide entire sales teams with a full history of customer call data, so they can sell intelligently. Posted: 29 Sep 2016 \| Published: 27 Sep 2016 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Sales \| Sales and Marketing Software \| Sales Representatives

Power Up Your Gaming Analytics in Days sponsored by Treasure Data WHITE PAPER: This brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences. Posted: 07 Jan 2014 \| Published: 07 Jan 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software

How Companies Know Which Customers Will Buy—And Who Will Buy More sponsored by TechTarget Customer Experience EBOOK: This expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers. Posted: 12 Feb 2015 \| Published: 12 Feb 2015 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Marketing \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

Sales Intelligence: 28% More Reps Achieving Annual Quota sponsored by Salesforce Data.com WHITE PAPER: This survey-based research examines how sales organizations leverage customer data to improve sales effectiveness. Posted: 18 Apr 2014 \| Published: 31 Aug 2013 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Data Quality \| Lead Generation \| Lead Management \| Sales \| Sales and Marketing Software

Bell Rings in Improved Customer Address Information sponsored by DataFlux Corporation CASE STUDY: Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings. Posted: 28 Feb 2011 \| Published: 28 Feb 2011 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Profiles \| Data Integration \| Data Management \| Data Management Software \| Data Quality \| Enterprise Applications Software \| Enterprise Information Management (EIM) \| SaaS ERP

CDM Software Reports