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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics
sponsored by DeskFlex
 | White Paper: | Posted: 01 Sep 2008
| | Published: | 28 Aug 2008 | |
Summary: |
The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.
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Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA
| White Paper: | Posted: 28 Aug 2008
| | Published: | 28 Aug 2008 | |
Summary: |
The CA Mainframe Resource Management Suite delivers accurate information for effective IT fiscal and capacity planning and system performance tuning.
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Nimsoft™ Service Level Management Solutions
sponsored by Nimsoft, Inc.
 | Software Demo: | Posted: 21 Aug 2008
| | Published: | 20 Aug 2008 | |
Summary: |
Nimsoft is the premier provider of business-focused service level management solutions that combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.
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Service Level Management: On the Level
sponsored by Nimsoft, Inc.
| White Paper: | Posted: 15 Aug 2008
| | Published: | 15 Aug 2008 | |
Summary: |
This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
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IT Briefing: SOA Design Time Governance
sponsored by Software AG
| White Paper: | Posted: 01 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This paper explains the key elements of design time governance for organizations pursuing service-orientation.
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5 Ways to Improve Customer Service in a Down Economy - Vendor Webcast
sponsored by OpenSpan
 | Webcast: | Posted: 31 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Francis Carden, Founder
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Summary: |
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
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APC Critical Power & Cooling Resource Center
sponsored by APC
| White Paper: | Posted: 30 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
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Overcoming Web 2.0 Challenges Through Load Testing
sponsored by Keynote Systems
 | Video: | Posted: 10 Jul 2008
| | Premiered: | 09 Jul 2008 | |
Summary: |
Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
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SOA and BPM - Practical Approaches to Effective Implementation - Vendor Webcast
sponsored by Cognizant Technology Solutions
| Webcast: | Posted: 10 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Sandra Rich, BPM Expert & Consultant, Cognizant
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Summary: |
This webcast describes Business Process Management (BPM) and Service Oriented
Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.
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CA Application Quality Management and Testing Tools Bloor Research, 15 Apr 2008
sponsored by CA
| White Paper: | Posted: 17 Jun 2008
| | Published: | 01 Mar 2008 | |
Summary: |
This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
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VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment
sponsored by Quintum Voice Over IP Technologies
| White Paper: | Posted: 05 Jun 2008
| | Published: | 01 Mar 2008 | |
Summary: |
There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio
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5 Steps to Defining IT Services: A Hands-On Workbook
sponsored by Enterprise Management Associates (EMA)
| White Paper: | Posted: 19 May 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
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Transforming Business: Optimizing the Business Outcomes of SOA
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 29 Apr 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first, sensitive steps of the long journey to companywide SOA enablement.
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Redefining the Performance Management Process
sponsored by Netuitive, Inc.
| White Paper: | Posted: 21 Apr 2008
| | Published: | 01 Apr 2008 | |
Summary: |
The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled.
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Accelerating BSM Adoption
sponsored by Netuitive, Inc.
| White Paper: | Posted: 21 Apr 2008
| | Published: | 01 Apr 2008 | |
Summary: |
Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
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SEE: Related Topics