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| Most Popular IT Departments Reports
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs
sponsored by Pivotal CRM, a CDC Software solution
 | White Paper: | Posted: 11 Nov 2009
| | Published: | 11 Nov 2009 | |
Summary: |
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
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The Trends and Direction of Enterprise Architecture (EA)
sponsored by Infosys Technologies Limited
| Analyst Report: | Posted: 04 Nov 2009
| | Published: | 01 Feb 2009 | |
Summary: |
Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
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How IT Can Help Companies Make Better, Faster Decisions
sponsored by SAP AG
| White Paper: | Posted: 30 Oct 2009
| | Published: | 30 Oct 2009 | |
Summary: |
IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
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Intelligent Performance Enhances Business Agility and Expands Insight
sponsored by Insight & Intel
| Product Overview: | Posted: 06 Oct 2009
| | Published: | 06 Oct 2009 | |
Summary: |
Microsoft Windows Server® and SQL Server® 2008, together with intelligent server platforms based on the Intel® Xeon® processor 5500 series, deliver breakthrough performance and scalability within the same energy and space footprint as prior-generation processors.
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eGuide: Defining a cost-effective mobile IT strategy
sponsored by Dell, Inc.
| eGuide: | Posted: 02 Sep 2009
| | Published: | 01 Sep 2009 | |
Summary: |
In this series, Craig Mathias explores the various ways mobility solutions can be used successfully and cost-effectively in your enterprise.
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
sponsored by Microsoft
| Case Study: | Posted: 25 Aug 2009
| | Published: | 25 Jul 2008 | |
Summary: |
After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
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Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
sponsored by SkillSoft Corporation
| Analyst Brief: | Posted: 18 Aug 2009
| | Published: | 18 Aug 2009 | |
Summary: |
In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff.
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Tough Love: When IT Security Hurts Your Business
sponsored by Global Knowledge
| White Paper: | Posted: 27 May 2009
| | Published: | 01 May 2009 | |
Summary: |
As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
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10 Dying IT Skills
sponsored by Global Knowledge
| White Paper: | Posted: 13 May 2009
| | Published: | 13 May 2009 | |
Summary: |
When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
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Introduction to Requirements - The Critical Details That Make or Break a Project
sponsored by Global Knowledge
| White Paper: | Posted: 10 Dec 2008
| | Published: | 10 Dec 2008 | |
Summary: |
This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
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The Path toward Pervasive Business Intelligence at Ferrari North America
sponsored by Tableau Software
| White Paper: | Posted: 02 Dec 2008
| | Published: | 02 Dec 2008 | |
Summary: |
Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
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Virtual Machines Are Not Free
sponsored by VKernel
| White Paper: | Posted: 14 Nov 2008
| | Published: | 14 Nov 2008 | |
Summary: |
This paper explains the advantages that virtual machine provides to the IT department.
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