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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
sponsored by MarketTools, Inc.
 | Case Study: | Posted: 25 Nov 2009
| | Published: | 19 Aug 2009 | |
Summary: |
This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.
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Increasing Competitiveness and Reducing Costs in Today's Economy
sponsored by Microsoft Corporation India Pvt Ltd
| White Paper: | Posted: 24 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
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Podcast: The End User Experience: Flexible Computing - Vendor Podcast
sponsored by Intel Technology Provider
 | Podcast: | Posted: 19 Nov 2009
| | Premiered: | 19 Nov 2009 | | | Speaker: |
Andrew Cooke, Principal Virtualisation Consultant, Intercept
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Summary: |
This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
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Podcast: The End User Experience: The Working End User - Vendor Podcast
sponsored by Intel Technology Provider
| Podcast: | Posted: 19 Nov 2009
| | Premiered: | 19 Nov 2009 | | | Speaker: |
Andrew Cooke, Principal Virtualisation Consultant, Intercept
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Summary: |
This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
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The End User Experience: The Working End User - Vendor Webcast
sponsored by Intel Technology Provider
 | Webcast: | Posted: 18 Nov 2009
| | Premiered: | Available On Demand | | | Speaker: |
Andrew Cooke, Principal Virtualisation Consultant, Intercept
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Summary: |
This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
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Enable Your Workforce with True Anytime, Anywhere Connectivity
sponsored by Dell, Inc.
| Analyst Report: | Posted: 17 Nov 2009
| | Published: | 01 Dec 2008 | |
Summary: |
In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
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Service Catalog Management
sponsored by Axios Systems
| Webcast: | Posted: 12 Nov 2009
| | Premiered: | Available On Demand | | | Speakers: |
Sharon Taylor
Barclay Rae
Calum Kilgour
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Summary: |
In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
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Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity
sponsored by Microsoft
| Case Study: | Posted: 11 Nov 2009
| | Published: | 01 Jun 2009 | |
Summary: |
Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
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A Guide to the Value of Reliable Data in Manufacturing
sponsored by DataFlux Corporation
| White Paper: | Posted: 04 Nov 2009
| | Published: | 02 Nov 2009 | |
Summary: |
This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
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A Better Bottom Line - Implementing Efficient Business Solutions
sponsored by SAP AG
| White Paper: | Posted: 30 Oct 2009
| | Published: | 01 Feb 2008 | |
Summary: |
Efficient operations help you better control costs and enable you to offer
more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
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How Technology Can Help You Expand Your Business
sponsored by SAP AG
| White Paper: | Posted: 30 Oct 2009
| | Published: | 01 Dec 2007 | |
Summary: |
Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.
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How to Maximize Revenue by Sending Targeted Promotions to Customers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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Focusing on High-Tech Manufacturers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come
sponsored by Infor CRM
| White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service