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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
sponsored by MarketTools, Inc.
 | Case Study: | Posted: 25 Nov 2009
| | Published: | 19 Aug 2009 | |
Summary: |
This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.
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Measuring and Improving Customer Satisfaction in the Insurance Industry
sponsored by MarketTools, Inc.
| Analyst Brief: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.
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Saving At-Risk Customers and Revenue Through Survey Action Management
sponsored by MarketTools, Inc.
| White Paper: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
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Optimize Your SAP Applications and Maximize Your Return on Investment
sponsored by CDC Global Services - Catalyst
| White Paper: | Posted: 12 Nov 2009
| | Published: | 12 Nov 2009 | |
Summary: |
Companies do not always know what technologies or processes exist that can help them achieve their desired improvements. Read this paper to learn how Catalyst Logistics Assessment for SAP, makes it easy and affordable to identify specific areas where they can improve.
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Take Control of Your Assets and Take Control of Your Costs
sponsored by Numara Software
 | Webcast: | Posted: 04 Nov 2009
| | Premiered: | Available On Demand | |
Summary: |
In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
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Using Market Influence to Grow Your Business: Collaborate with Partners and Win More Customers
sponsored by SAP AG
| White Paper: | Posted: 29 Oct 2009
| | Published: | 01 Apr 2008 | |
Summary: |
This paper looks at ways in which an integrated information technology solution can help you keep on top of your chosen markets and sustain growth.
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Are You Ready for Economic Bounce Back?
sponsored by Micro Focus, Ltd
| White Paper: | Posted: 27 Oct 2009
| | Published: | 27 Oct 2009 | |
Summary: |
This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
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Scandinavian Airlines Modernize Business Intelligence Capabilities While Lowering Costs by Re-using Existing Applications
sponsored by Micro Focus, Ltd
| Case Study: | Posted: 27 Oct 2009
| | Published: | 27 Oct 2009 | |
Summary: |
Headquartered in Stockholm, Sweden, Scandinavian Airlines (SAS) is the largest airline in Scandinavia. SAS need to provide better business intelligence reporting and improved adhoc analysis capabilities by providing real time data access while reducing costs.
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Supply Chain Cost-Cutting Strategies
sponsored by SAP AG
| White Paper: | Posted: 26 Oct 2009
| | Published: | 07 Aug 2009 | |
Summary: |
Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.
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How to Maximize Revenue by Sending Targeted Promotions to Customers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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Focusing on High-Tech Manufacturers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come
sponsored by Infor CRM
| White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Cashing in on Customer Intelligence in the Financial Services Industry
sponsored by Infor CRM
| White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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Optimize Customer Experience to Achieve Competitive Advantage
sponsored by Wipro Technologies
| White Paper: | Posted: 21 Oct 2009
| | Published: | 21 Oct 2009 | |
Summary: |
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
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MORE SPECIFIC TOPICS:
Churn |
Customer Loyalty |
Customer Retention