Security Management Strategies for the CIOCustomer Data Integration Research
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Tommy Bahama Improves Messaging with Infor Epiphany
Sponsored by: InforThis brief case study illustrates how Tommy Bahama, a men's and women's lifestyle retailer, developed a better understanding of customers, improved cultivation of their customer data, and implemented more customer-focused outreach thanks to a CRM interaction management system.
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OLM Systems improves customer satisfaction
Sponsored by: IBMIT application provider, OLM Systems, adopted an agile methodology to help enhance product quality and customer satisfaction, but needed a way to automate its software testing processes to keep up with the regular two-week release schedule. Read this white paper to learn more about the solution that helped OLM with development.
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Infor Epiphany Brochure
Sponsored by: InforThis helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors.
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CRM and social media - How a blended approach means good business in the hospitality industry
Sponsored by: InforThis white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.
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Improve the Patient Journey With Omni-Patient™
Sponsored by: Information BuildersThis informative paper examines the challenges healthcare organizations are currently facing when it comes to providing high-quality patient care. Discover the major barriers hindering their success in this area and discover a tool to help overcome these challenges.
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Bridging Channels Strengthens Customer Relationships
Sponsored by: InforCustomers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.
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Microsoft DevRadio: Using the GeoLocation API for Your Windows 8 Apps
Sponsored by: MicrosoftIn this webcast, sit down with a cadre of Windows geolocation experts and learn how your app can easily access geolocation data without creating bottlenecks or adding (too much) complexity to your development process. Watch for more information on wi-fi, GPS, and offline geolocation, and how to integrate that data into Windows apps.
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Denodo Platform 5.0
Sponsored by: Denodo TechnologiesToday's information landscape includes a variety of data sources and unlike forms of data inundating your business every second. Turn to this resource to learn about how data virtualization can make disparate data sources appear as if they are in one place, so that you can easily access your information and make better, faster business decisions.
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The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention
Sponsored by: IBMIn today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative. Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program.
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Unleashing the Power of Big Data in the Utilities Industry
Sponsored by: Hewlett-Packard CompanyThe proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy.
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The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities
Sponsored by: Hewlett-Packard CompanyMore and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights.
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Connect the Online Customer Experience (Podcast)
Sponsored by: Oracle CorporationThis exclusive podcast discusses the increasingly vital role of the online customer experience. Tune in and learn how today's technologies and trends have changed the way organizations reach their customers, and the impact they've had on the consumers themselves.
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Deploying CX in the Cloud
Sponsored by: ORACLE APACIn today's technological environment, companies need to harness the power of new technologies in order to keep up with the increase of channels used to service today's customer. As a result, businesses are moving to the cloud for easier application deployment. Check out this white paper for best practices for customer service in the cloud.
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Integration in the Age of the Customer
Sponsored by: TIBCO Software Inc.In this on demand webinar explore the impact of cloud initiatives and new customer relationships on integration strategy. Continue on to learn what you should take into account when preparing your integration initiatives.
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Oracle’s CRM Cloud Service Powers Innovation
Sponsored by: Oracle CorporationOracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward.
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HP Mobile Applications Services At-a-Glance : Deliver anytime, anywhere convenience
Sponsored by: Hewlett-Packard CompanyEnterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.
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Informatica PowerCenter to Salesforce ODBC Integration
Sponsored by: Progress DataDirectThis tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now.
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Making the most of customer data: CRM analytics
Sponsored by: SearchCRMView this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.
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Drive social intelligence to engage with customers in ways that were previously impossible.
Sponsored by: Hewlett-Packard CompanyIt's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence.
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Business 2020: Engaging with the Technology Enabled Customer
Sponsored by: Oracle Corporation UK LtdAs more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers. Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM).
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Top Five Contact Center Trends for 2013
Sponsored by: AvayaThis resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.
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The Geocoding Advantage: Best Practices for Managing Customer and Location-based Data in Telecommunications
Sponsored by: Pitney Bowes Group 1 SoftwareThis whitepaper will give you some insight into the benefits high-quality geocoding can bring to your business, and will teach you the best practices today's leaders are following to engage customers, reduce costs and manage risk.
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Single View of the Customer in UK Businesses and the emerging role of Big Data
Sponsored by: SAS Institute Inc.Many companies today are attempting to harness the power of big data to provide customer insights. This informative market report focuses on how businesses in the UK are using data to glean optimal insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel.
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The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight
Sponsored by: Pitney Bowes Group 1 SoftwareLeveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more!
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E-Book: Understanding SaaS/Cloud Application Integration: Tips, Techniques and Getting Started
Sponsored by: Dell BoomiIntegrating cloud applications with in-house legacy applications can be a difficult undertaking. The good news is that there are more options than ever that allow organizations to do all the integration themselves. This e-book examines what you need to know to develop the right cloud application integration strategy for your organization.
