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  • Gartner Report: Critical Capabilities for Contact Center Infrastructure

    Sponsored by: Genesys

    Contact center infrastructure evaluations remain technically complex processes. If you are looking to select the contact center platform right for your specific requirements and deliver sustainable competitive customer experiences, this report is a must read.

  • 2014 Gartner MQ for Contact Center Infrastructure

    Sponsored by: Genesys

    Gartner recently released the Magic Quadrant for Contact Center Infrastructure 2014, an annual report analyzing the contact center infrastructure vendors. Gartner positions vendors based on Completeness of Vision and Ability to Execute.

  • IBM Connect 2014 Open General Session Demo on Exceptional Customer Experiences

    Sponsored by: IBM

    The following video demo highlights how a fictional company, Greenwell Financial, used IBM's Digital Experience platform to create market-leading customer experiences. Additionally, this demo explores new features coming in the platform such as renditions, new integrations, and more.

  • Accelerate Access to Critical Customer Data with Simple Salesforce Migration

    Sponsored by: Scribe Software Corporation

    Accurate, consistent integration of data between core systems is no small feat with many hurdles along the path to success. View this whitepaper now to find out 4 primary areas that present challenges to successful integration, and essential tips to avoid them.

  • Aberdeen Knowledge Brief: No App Stands Alone: Augmenting CPQ with Key Technology Enablers

    Sponsored by: Oracle Corporation

    In this Aberdeen research report, learn more about configure/price/quote (CPQ) technologies and how they remove speed bumps from the enterprise selling journey. Discover how CPQ adds a crucial layer of automation, time savings, collaboration, and visibility that allow the best sellers to use their time and capabilities most effectively.

  • Expert Tips for Social CRM Strategies

    Sponsored by: Attensity

    The following expert e-guide explores how organizations can most effectively leverage the social media tools at their disposal – including Twitter, Facebook and Pinterest – to build a loyal customer base and keep one step ahead of the competition.

  • Why CIOs Need to Take Control of Customer Data

    Sponsored by: Informatica

    Learn about the business implications of customer data which hasn't been integrated and find out if customer data management technologies such as master data management (MDM), data quality and data integration the key to resolving a potentially devastating customer data problem.

  • Market Update – Master Data Management

    Sponsored by: Informatica

    Find out what's hot and what's not when it comes to master data management (MDM).

  • Consolidating Multiple Salesforce Orgs - A Best Practice Guide

    Sponsored by: Informatica

    Learn about the various approaches to addressing the multi-org challenge, and find out how a cloud-based master data management (MDM0 solution can maximize end-user adoption and return on investment.

  • Customer Service Analytics: Exploit Data To Improve The Customer Experience

    Sponsored by: IBM

    Aberdeen surveyed 233 organizations regarding their customer experience management (CEM) programs. This report will illustrate how companies using analytics as part of customer service activities perform compared to those without analytics.

  • Increase Customer Engagement Through Transparency - Give Customers the Power to Access Their Own Statements, Bills and Records

    Sponsored by: IBM

    In this webinar, Forrester research analyst Craig Le Clair examines best practices for providing customers with secure, reliable access to their own statements and bills in order to create the kind of business transparency that leads to deeper customer engagement.

  • Providing the total customer experience with IBM Predictive Customer Intelligence

    Sponsored by: IBM

    Tune into the following webcast to explore the need for businesses to implement a customer-centric view to their analytics and intelligence strategy. Also gain a firsthand look at a customer intelligence solution that can help create personalized and relevant experiences for individual customers, ultimately driving satisfaction and revenue.

  • Customer Intelligence Tools Drive More Engaging Experiences

    Sponsored by: IBM

    The following white paper explores the need for businesses to implement a customer-centric view to their analytics and intelligence strategy. Also learn about a customer intelligence solution that can help create personalized and relevant experiences for individual customers, ultimately driving satisfaction and revenue.

  • TechRadar™: Customer Analytics Methods, Q1 2014

    Sponsored by: IBM

    The following white paper explores the current need for customer analytics and offers practical advices on how to use the technology to glean deeper insights to the consumers' needs, wants, as well as habits. Also hear about technology recommendations, the methods to use, and more.

  • Air Transport Industry Insights 2014

    Sponsored by: ComputerWeekly.com

    This report from SITA looks at the impact of business intelligence on airlines and airports.

  • How sales intelligence drives business goals

    Sponsored by: Salesforce Data.com

    This survey-based research examines how sales organizations leverage customer data to improve sales effectiveness.

  • Case Study: Standard Register Achieves a Sales Facelift

    Sponsored by: Salesforce Data.com

    Standard Register's transition to a new set of digital products and services required the company to rapidly identify new buyers, deploy a more consistent sales process, and create a true 360-degree view of the customer.

  • Sales reps: Improve productivity, get customer data you need

    Sponsored by: Salesforce Data.com

    The Bottom Line: Nucleus Research looked at the solution costs, revenue gains and productivity improvements to quantify the return on Tableau's investment in its deployment of Salesforce Data.com. Download the case study for all the details.

  • Support business goals with new CRM data tool

    Sponsored by: Salesforce Data.com

    In 2011 Kelly Services launched a direct marketing campaign to drive more face-to-face meetings with prospective customers in specific business segments, and Data.com delivered.  Read the Nucleus Research white paper, "ROI Case Study: Salesforce Data.com & Kelly Services", and learn the details of the significant results that were realized.

  • Kick Your CRM Data Quality Up a Notch

    Sponsored by: Salesforce Data.com

    Data quality continues to be one of the greatest challenges for successful CRM efforts. Read this report to learn what Nucleus Research discovered through interviews with Data.com customers, and the benefits that were realized by having access to rich, reliable and relevant data directly within Salesforce.

  • Guide to growth: Identify business growth drivers and develop a plan

    Sponsored by: Salesforce Data.com

    Growing your business depends largely on knowing your customers -- and that requires having the right data, people, and processes in place. To begin the path to sustainable business growth, check out this extensive guide for businesses of all sizes -- from startup to enterprise.

  • BNP Paribas Personalizes Services Across All Channels

    Sponsored by: IBM

    In this white paper, learn how BNP Paribas leveraged master data management (MDM) software to create a single data repository, so they can easily access and manage data shared across systems, resulting in more personalized offers for customers, faster time-to-market for products, increased flexibility, and much more.

  • The Journey to Smarter Commerce: Your Customer in Context

    Sponsored by: IBM

    Two of the biggest trends in commerce -- big data and more empowered customers -- are creating huge challenges for modern businesses. However, equally huge opportunities exist if you can successfully leverage big data to create a comprehensive, single view of the customer, resulting in optimum customer experiences.

  • Making the First Mile™ of Business Smarter

    Sponsored by: Kofax, Inc.

    This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record.

  • Microsoft Dynamics CRM Release Preview Guide

    Sponsored by: Microsoft India

    In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.

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