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| Most Popular Contact Management Reports
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Unified Communications Implementation: The 7 Areas of your Business That Must be Primed
sponsored by Avaya Inc.
 | White Paper: | Posted: 04 Sep 2008
| | Published: | 04 Sep 2008 | |
Summary: |
Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits.
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Success Story: Communications - AT&T
sponsored by Genesys
| Case Study: | Posted: 19 May 2008
| | Published: | 01 May 2008 | |
Summary: |
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
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Genesys Global Consumer Survey - 2007
sponsored by Genesys
| White Paper: | Posted: 25 Mar 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
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The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
sponsored by Genesys
| White Paper: | Posted: 24 Mar 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
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Lighting Company Secures Critical Business Information with Cisco's Unified Communications
sponsored by Cisco Systems, Inc.
 | Webcast: | Posted: 22 Feb 2008
| | Premiered: | Available On Demand | | | Speaker: |
Michael Sink, Director of Infrastructure
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Summary: |
Kichler Lightning enlists Cisco® Unified Communications and Cisco Self-Defending Network to secure and expand the reach of business-critical information.
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The GroupLink Approach: Collaborative Customer Engagement™
sponsored by GroupLink
| Product Overview: | Posted: 18 Mar 2004
| | Published: | 01 Jan 2004 | |
Summary: | Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy. |
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NuEdge Campaign Manager
sponsored by NuEdge Systems
| Product Literature: | Posted: 16 Feb 2004
| | Published: | 01 Feb 2004 | |
Summary: | NuEdge Campaign Manager provides you with the ability to understand each of your customers at an individual level. |
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SEE: Related Topics