Contact Management Software White Papers, Webcasts and Product Literature

	White Paper: \| Posted: 02 Jun 2008
	Published:	01 Mar 2008
	Summary:	This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions

	White Paper: \| Posted: 20 May 2008
	Published:	19 May 2008
	Summary:	In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

Genesys Global Consumer Survey - 2007
sponsored by Genesys

	White Paper: \| Posted: 25 Mar 2008
	Published:	01 Jan 2007
	Summary:	This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

N-Contact
sponsored by Netlert Communications, Inc.

	Product Overview: \| Posted: 31 Aug 2004
	Published:	01 Aug 2004
	Summary:	N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site.

Lotus Notes Sales Automation and Contact Management Software
sponsored by Automation Centre

	Product Overview: \| Posted: 30 Aug 2004
	Published:	30 Aug 2004
	Summary:	Prospect Tracker is a comprehensive Lotus Notes sales automation module, a powerful, flexible database containing all of your organization's sales prospects and contact management tools.

Assentor Compliance: Because This Is Not an Acceptable Compliance and Risk Management Strategy
sponsored by iLumin Software Services, Inc.

	Brochure: \| Posted: 14 Jul 2004
	Published:	13 Jul 2004
	Summary:	Assentor Compliance works with Assentor Archive to create the leading intelligent message surveillance and archiving solution available in the market today.

Team Contacts
sponsored by Infoware

	Product Overview: \| Posted: 22 Jan 2004
	Published:	01 Jan 2004
	Summary:	Team Contacts provides a firm-wide contact list inside Outlook, that can be shared by all employees.

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