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Case Study: Children's Memorial Hospital
sponsored by ABS Associates, Inc.
 | Case Study: | Posted: 28 Jul 2008
| | Published: | 25 Jul 2008 | |
Summary: |
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
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Best Practices for Remote Support and Services
sponsored by Citrix Online - GotoAssist
| Case Study: | Posted: 02 Jul 2008
| | Published: | 25 Jun 2006 | |
Summary: |
After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
sponsored by Genesys
| White Paper: | Posted: 03 Jun 2008
| | Published: | 01 Jan 2006 | |
Summary: |
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
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Extraordinary Customer Service
sponsored by Avaya Inc.
| Book: | Posted: 02 Jun 2008
| | Published: | 01 May 2008 | |
Summary: |
Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
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Go Green and Increase Profitability with Virtual Contact Centers
sponsored by Avaya Inc.
| White Paper: | Posted: 02 Jun 2008
| | Published: | 01 Mar 2008 | |
Summary: |
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
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Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction
sponsored by Avaya Inc.
| White Paper: | Posted: 02 Jun 2008
| | Published: | 03 Mar 2008 | |
Summary: |
The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
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Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions
| White Paper: | Posted: 20 May 2008
| | Published: | 19 May 2008 | |
Summary: |
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
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Success Story: Communications - AT&T
sponsored by Genesys
| Case Study: | Posted: 19 May 2008
| | Published: | 01 May 2008 | |
Summary: |
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
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Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
 | Podcast: | Posted: 05 May 2008
| | Premiered: | 05 May 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Ken Landoline, Program Manager of Customer-Centric Strategies at Yankee Group
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Summary: |
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center
sponsored by Infor
| White Paper: | Posted: 15 Nov 2006
| | Published: | 01 Nov 2006 | |
Summary: |
Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.
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Voice Print Redefines Screen Recording: Voice Print International Redefines Screen Capture Standards
sponsored by Voice Print International, Inc.
| Press Release: | Posted: 06 Jul 2004
| | Published: | 11 Feb 2003 | |
Summary: | Voice Print International (VPI), a world leader in digital voice and data recording and quality assurance solutions, today announced the general availability of its Activ! View application for customer-centric screen capture. |
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Activ! View - Screen Capture Software
sponsored by Voice Print International, Inc.
| Product Overview: | Posted: 06 Jul 2004
| | Published: | 01 Jun 2004 | |
Summary: | Voice Print's Activ! View screen capture software provides the supervisor real-time visual status of each agent. |
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Activ! IQ - Call Center Quality Monitoring Software
sponsored by Voice Print International, Inc.
| Product Overview: | Posted: 06 Jul 2004
| | Published: | 01 Jun 2004 | |
Summary: | Voice Print's Activ! IQ call center quality monitoring software application gives you insight regarding the most pressing issues facing contact centers today - customer service and agent effectiveness. |
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SEE: Related Topics