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The network manager's guide to application delivery and optimization - Expert Webcast
sponsored by Blue Coat
 | Video: | Posted: 27 Jun 2008
| | Premiered: | 26 Jun 2008 | |
Summary: |
In this video, expert Robin Layland discusses why applications delivery is so critical, how traffic can be optimized on the WAN, and how security and virtualization affect the performance of applications on the network.
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Unified communications: A practical approach - Expert Podcast
sponsored by Avaya Inc.
 | Podcast: | Posted: 24 Jun 2008
| | Premiered: | 24 Jun 2008 | | | Speaker: |
Gary Audin, President, Delphi Inc.
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Summary: |
This expert podcast answers the top 5 questions regarding unified communications.
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Making the Move to Unified Communications in Ten Simple Steps
sponsored by Dialcom
 | Book: | Posted: 04 Jun 2008
| | Published: | 04 Jun 2008 | |
Summary: |
Read this E-Guide for a look at how
enterprises are finding the value of Unified Communications and how to take
advantage of collaboration in today's 21st century workplace.
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Business Activity Monitoring: Process Control for the Enterprise
sponsored by SL Corporation
| White Paper: | Posted: 19 May 2008
| | Published: | 12 Feb 2008 | |
Summary: |
This whitepaper discusses how lessons can be taken from traditional process monitoring applications and applied in today's more complex multi-dimensional environments.
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Business Services Management (BSM) for TIBCO® Users: Extending Visibility across Your TIBCO Infrastructure and Beyond
sponsored by SL Corporation
| White Paper: | Posted: 19 May 2008
| | Published: | 01 Apr 2008 | |
Summary: |
This paper discusses how BSM provides real-time situational awareness about IT operations, linking the availability and performance status of IT infrastructure to business-oriented services and processes.
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Making the most of OSS and service provider CRM - Expert Webcast
sponsored by Pitney Bowes Group 1 Software
 | Webcast: | Posted: 16 May 2008
| | Premiered: | Available On Demand | | | Speaker: |
Jeffrey Paul Cotrupe, CEO, MarketPOWER, LLC
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Summary: |
In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
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Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience - Vendor Podcast
sponsored by Pitney Bowes Group 1 Software
| Podcast: | Posted: 08 May 2008
| | Premiered: | 28 Apr 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Richard Grossweiler, Product Manager, e2 Suite, Pitney Bowes Group 1 Software
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Summary: |
Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
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Taking the Guesswork out of ITIL
sponsored by Netuitive, Inc.
| White Paper: | Posted: 21 Apr 2008
| | Published: | 01 Apr 2008 | |
Summary: |
ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
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Unified Communications Is Inevitable - Are You in the Lead or Dragging Your Feet? Simplify IT - Here's How:
sponsored by Dell, Inc.
| Webcast: | Posted: 29 Jan 2008
| | Premiered: | Available On Demand | | | Speakers: |
Rick Sant'Angelo, Unified Communications Practice Lead, Dell
Roger Murff, Director of Microsoft Unified Communications Partner Marketing
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Summary: |
This is the first webcast of a series that will assist you in developing your roadmap for implementation of UC and put you on the path to success.
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A Unique Approach to Reducing MTTR
sponsored by NetScout Systems, Inc.
| White Paper: | Posted: 12 Nov 2007
| | Published: | 07 Nov 2007 | |
Summary: |
Read this paper to find out how to reduce troubleshooting and downtime caused by network and applications problems.
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Subscriber Data: How Service Providers Can Mine the Gold Buried in Their Networks
sponsored by Alcatel-Lucent
| White Paper: | Posted: 10 Sep 2007
| | Published: | 01 Mar 2007 | |
Summary: |
This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand.
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Outsourced Transitioning of Web-based Order Handling and Service Fulfilment Application
sponsored by Infosys Technologies Limited
| Case Study: | Posted: 19 Oct 2005
| | Published: | 01 Oct 2005 | |
Summary: |
The client's decision to choose the project for Infosys to off-shore was to a large extent driven by the problem of team integration, inflexible resourcing (variable workstack) and cost reductions.
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Large-scale ADM for Australian Telecommunications Major
sponsored by Infosys Technologies Limited
| Case Study: | Posted: 19 Oct 2005
| | Published: | 01 Oct 2005 | |
Summary: |
One of Australia's leading telecommunications providers wished to improve its supplier arrangements in the areas of quality, cost and cycle-times.
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Managing Application Portfolio for Interactive Services Giant
sponsored by Infosys Technologies Limited
| Case Study: | Posted: 19 Oct 2005
| | Published: | 01 Oct 2005 | |
Summary: |
Infosys is helping the company, a world leader in interactive services, at all stages of the SDLC life cycle in a number of projects, from requirement specification to development to quality engineering and post-launch support.
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Web Transaction Professional: Overview
sponsored by AlertSite
| Product Overview: | Posted: 13 Jun 2004
| | Published: | 01 Jun 2004 | |
Summary: | These web applications often provide direct access to critical applications that serve customers, partners, prospects and employees. |
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MORE SPECIFIC TOPICS:
Application Outsourcing |
Email Management Services |
Software as a Service