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| All Resources by: |
| ABS Associates, Inc. |
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7 Matches |
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Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money
sponsored by ABS Associates, Inc.
 | White Paper: | Posted: 30 Oct 2008
| | Published: | 30 Oct 2008 | |
Summary: |
This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
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Case Study: Ennis Knupp + Associates
sponsored by ABS Associates, Inc.
| Case Study: | Posted: 25 Aug 2008
| | Published: | 25 Jul 2008 | |
Summary: |
This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
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Case Study: Children's Memorial Hospital
sponsored by ABS Associates, Inc.
| Case Study: | Posted: 28 Jul 2008
| | Published: | 25 Jul 2008 | |
Summary: |
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
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The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?
sponsored by ABS Associates, Inc.
| White Paper: | Posted: 13 Feb 2008
| | Published: | 13 Feb 2008 | |
Summary: |
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
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Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises
sponsored by ABS Associates, Inc.
| Service Listing: | Posted: 30 Jan 2008
| | Published: | 01 Jan 2008 | |
Summary: |
As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution.
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The Truth About Outsourcing Help Desk
sponsored by ABS Associates, Inc.
| White Paper: | Posted: 19 May 2006
| | Published: | 01 May 2006 | |
Summary: |
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
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Help Desk Warning Signs: Is it Time to Consider Outsourcing?
sponsored by ABS Associates, Inc.
| White Paper: | Posted: 19 Sep 2005
| | Published: | 01 Sep 2005 | |
Summary: |
There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
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