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A major contact center technology overhaul is an expensive and overwhelming project to tackle. Some organizations even choose to support costly legacy systems instead of upgrading.
The E-Guide addresses the difficult question - when is right time to overhaul contact center technology? And how can you ensure that the right technologies are put into place?
- Vendor:
- TechTarget Customer Experience
- Posted:
- Feb 8, 2021
- Published:
- Jul 19, 2013
- Format:
- Type:
- eGuide
