HBR: Improving Employee and Customer Experiences Through Workflow Digitisation

Creating a great employee experience isn’t just a top priority for organisations today – it’s essential for increasing customer satisfaction and loyalty.

Organisations that cultivate and support strong employee experiences enjoy increased collaboration and productivity, higher quality work and better customer experiences.

And it all starts with workflow digitisation.

A recent study on workflow digitisation by Harvard Business Review Analytic Services reveals the positive impact it can have on businesses – especially the most digitally mature.

Read the full report to learn more about the state of workflow digitisation, how to overcome its challenges, and ways you can start reaping its benefits.

Vendor:: Adobe
Posted:: Mar 16, 2024
Published:: Mar 16, 2024
Format:: HTML
Type:: Analyst Report

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