Top 7 CX dos & don'ts

Cover Image

Customer service agents set the tone for a customer's interactions with a company.

So what happens if that interaction goes sour? It could spell disaster.

In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.

Vendor:
NICE
Posted:
Feb 8, 2021
Published:
Aug 30, 2017
Format:
PDF
Type:
eGuide
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