Information Security Research Library

The increasing reliance on web-based applications in government organizations has had significant unintended consequences. As direct customer interactions have shifted from mission owners to IT, mission owners now have limited visibility into the online experiences of their customers, while IT teams find themselves directly responsible for the success of customer transactions. Now more than ever, it's important that the mission owners and IT work together collaboratively to ensure customer satisfaction and mission success.

For many organizations, the success or failure of the mission depends on end users' ability to interact well with their web applications. Transactions must be completed quickly and efficiently in compliance with Service Level Agreement (SLA) and Operation Level Agreement (OLA) parameters. And anything less than superior application performance can have immediate and severe consequences. When performance incidents occur, your teams need to know in real time which customers are being affected, the nature and severity of the problem, the mission impact, which systems are affected, the likely cause, and who to call for fast remediation.

The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective. Only then will you be able to achieve reliable service delivery that is optimized to meet mission objectives and the rigorous demands of customers. By allowing your organization to securely unify and simplify complex IT environments, application performance management enables systems, processes and people to work in sync across the enterprise.