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ABSTRACT:
The IT Infrastructure Library® (ITIL®) v3, released in 2007, is an exciting major overhaul of the previous version. Its focus on managing IT along business lines and a movement away from strict process control is having a dramatic impact on the entire IT industry.
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. In combination with certification and audit frameworks like ISO 20000 and COBIT, ITIL v3 fully blossoms and takes IT and business alignment to a new level of possibility. If your organization is already ISO 9000/9001-certified, you will have a much easier time gaining and maintaining management commitment for your ITIL implementation.
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Author
Hank Marquis
Chief Technology Officer
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itSM Solutions LLC,
Hank Marquis is Chief Technology Officer at itSM Solutions LLC, a Global Knowledge Partner. Previously CTO at Opticom, a venture-funded producer of IT Service Management software, Hank is an ITSM entrepreneur, practitioner, and manager with over 25 years of practical hands-on experience gained at the U.S. Government, MCI, US Sprint, Timeplex, Compuware, and other organizations. He was an early ITIL proponent, adopter, and frequent contributor to the ITIL community. He writes the popular weekly DITY™ (DoIT Yourself™) column, lectures on ITIL, and teaches IT executives how to implement ITIL.
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Information Security Research Library
