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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics
sponsored by DeskFlex
Posted:
01 Sep 2008
Published:
28 Aug 2008
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
ABSTRACT:
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
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sponsored by DeskFlex
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