The traditional Passive-Customer model of CRM, on which most of the established software solutions are based, is fundamentally limiting in that a company's customers and business partners cannot be included as active participants of the processes themselves. They are only viewed as the recipients of information that is generated from the process.
A new, more powerful approach is the Active-Customer model, pioneered by TechExcel, Inc. With this model every person involved in a business process is treated as a truly active player, and given the appropriate level of visibility, authority, and control.
Companies that embrace this new model of Customer Relationship Management will quickly gain a sustainable competitive advantage within their market by fully optimizing their CRM business processes. These are the companies that will succeed and grow in the new Internet economy, and those companies that do not adopt such a model, will quickly be left behind.
TechExcel Service Suite gives organizations the total visibility and actionable intelligence you demand for all service desk, asset management and customer support business processes. TechExcel Service Suite enables organizations to begin their quest for holistic service and support management at any point in their evolution.
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